Currently shipping AI at ZenOptics · Open to new roles

I'm an AI Solutions Engineer who makes enterprise AI actually ship.

Most AI never makes it past a demo. The version that runs for paying customers — on their stack, with their messy data, surviving their edge cases — is the version I build.

Role
DevOps Engineer · AI Tooling
Focus
Shipping AI inside enterprise products
Building
DealRadar (personal project)
Based
Fremont, CA
01

About

The person behind the work — and what I actually do.

I've spent twelve years making complex enterprise technology work for real customers. For the last two, I've been shipping AI — building tools with Claude / Codex inside a live enterprise product used by real companies. Not demos in a lab.

I work at the intersection of AI, solutions engineering, and customer success. I'm drawn to the moment a painful manual workflow becomes automated and invisible — and to the quiet work of making a demo survive contact with production.

How I work

I'm not a traditional engineer. I use AI as a force multiplier — Claude and Codex write most of the code, I bring the design, the customer context, and the judgment to ship it end-to-end.

My value isn't writing the framework — it's understanding the business problem, designing the right AI solution, and shipping it inside a real product. I'm the person who turns "we should automate this" into something running in production by Friday.

What I bring
AI & Agents
Shipping production AI with Claude & Codex.
Claude API OpenAI Codex Prompt Eng Agents Tool Use Evals RAG
Engineering & DevOps
Building and shipping with modern tools — code reading, not writing from scratch.
Git / GitHub REST APIs SQL JSON / YAML Linux CLI Docker CI / CD
Cloud & Infra
Cloud, on-prem, and everything between.
AWS Linux On-Prem Observability Monitoring
Implementation
Getting enterprise customers live, fast.
SSO / SAML Architecture Integrations Migrations
Customer-Facing
The bridge between people and product.
Forward Deployed Solutions Eng Enablement Stakeholders
Diagnostics & Support
Root-cause work, on real customer escalations.
Log Analysis Triage L2 / L3 Support Runbooks Postmortems
02

Experience

Twelve years across four enterprise software companies.

Mar 2023 — Present
DevOps Engineer
ZenOptics · Enterprise BI Platform
DevOps Engineer on paper. In practice: cloud and on-prem deployment work as the core, plus enterprise onboarding, AI tooling with Claude / Codex, customer success, solutions engineering, and L3 technical support. Built a log analyzer, a diagnostic CLI, and a Zendesk AI triage agent into the product — none of which was in my job description.
San Jose · CA
Sep 2019 — Mar 2023
Lead Application Specialist
PowerSchool · K-12 Education Software
Led enterprise onboarding and implementation for global K-12 education software. Primary technical contact for US school districts. Led a team of support engineers across time zones.
Bengaluru · IN
Aug 2014 — Sep 2019
Lead Technical Support Engineer
QUMU Corporation · Enterprise Video Platform
L2/L3 infrastructure support and REST API integration for an enterprise video platform. Deep work on diagnostics, log forensics, and customer escalations — the pre-AI version of the same instincts I use today.
Hyderabad · IN
Oct 2012 — Aug 2014
Senior Support Engineer
C-SAM · A Mastercard Company · Mobile Payments
Technical support for a mobile payment platform serving financial services enterprise clients. Where it all started.
Vadodara · IN
03

Projects

Things I'm building — shipped, half-shipped, and quietly in progress.

04

Contact

The fastest ways to reach me.

Let's build something that ships.

Open to Implementation, Solutions Engineering, Forward Deployed, and AI deployment roles in the Bay Area. Always happy to talk through an interesting problem over coffee.